To provide our clients and customers with the best possible customer service, we provide our property management services 365 days a year, 24/7. By choosing Home Encounter property management, your residents will have essential property management services provided to them on holidays and all times of day. With these 24 hour services available every day of the year, you can have peace of mind that your residents are being assisted. Happy residents will be less likely to move; therefore, saving you turn costs and leasing fees.
To accommodate all schedules, we provide automated showing scheduling to our prospects through our rental hotline and website that is always active. The showing is placed instantly on the agent’s calendar to ensure homes are rented as quickly as possible.
Our residents can pay rent online in their tenant portal at all times of day. In addition to their portal, they are able to pay to our drop box outside of each Home Encounter office. Additional, tenants are also able to pay at Amscot, and many are open 24 hours.
Maintenance issues and emergencies can arise at all times of the day. A resident can contact the emergency call center at any time. As soon as a work order is submitted, the property manager work to dispatch one of our trusted vendors to resolve the maintenance request.
In addition to the benefits of our resident services, owners have full access to their own owner portal where the owner can approve work orders, make contributions, view statements, and begin a conversation with the property manager. This system can be accessed at all times of the day.